1. Introduction
Laundry Katta (“we,” “us,” or “our”) provides professional laundry and dry cleaning services to customers in Pune and Bangalore. These Terms apply to all users of our services and our website. We reserve the right to modify these Terms at any time, and any changes will be updated on our website. It is your responsibility to review the Terms periodically.
2. Services Offered
Laundry Katta offers laundry and dry cleaning services, including but not limited to:
- Washing, drying, and folding clothes
- Dry cleaning of delicate fabrics
- Specialty cleaning for items such as curtains, linens, and other household fabrics
3. Customer Responsibilities
By using our services, customers agree to:
- Ensure all items are free of hazardous materials (e.g., needles, flammable materials).
- Inform Laundry Katta of any specific cleaning instructions or requirements for particular items.
- Acknowledge that certain delicate items may not be suitable for standard laundry processes and may require additional care.
4. Pickup and Delivery
For your convenience, Laundry Katta offers pickup and delivery services within Pune and Bangalore.
- Scheduling: Pickup and delivery times will be scheduled based on availability and customer preferences.
- Missed Pickup/Delivery: If a pickup or delivery is missed due to the customer’s unavailability, a rescheduling fee may apply.
- Safety of Items: While we strive for timely delivery, we cannot be held liable for delays due to unforeseen circumstances.
5. Pricing and Payment
- Pricing: Laundry Katta aims to provide transparent and affordable pricing. All prices are subject to change, and updates will be posted on our website.
- Payment Methods: Payments can be made via cash, credit/debit cards, or online payment platforms.
- Late Payments: Payment is due upon completion of services. For overdue payments, Laundry Katta reserves the right to withhold future services until outstanding payments are cleared.
6. Garment Care and Liability
Laundry Katta takes great care with each garment, but due to the nature of laundry and dry cleaning, certain risks may apply.
- Damage to Garments: We follow industry-standard cleaning procedures. However, we are not liable for damage to garments resulting from standard laundry processes.
- Lost Items: In the rare event that an item is lost, Laundry Katta will work with the customer to resolve the issue.
- Shrinkage and Color Loss: We strive to minimize shrinkage and color loss, but these issues can occur with certain fabrics and are not grounds for liability.
7. Cancellations and Refunds
- Cancellation Policy: Orders can be canceled up to 24 hours before the scheduled pickup time. Cancellations after this period may incur a fee.
- Refunds: Refunds will be provided in the event of an error on Laundry Katta’s part or under circumstances that comply with our refund policy. Refund requests can be directed to our customer service team.
8. Privacy Policy
Your privacy is important to us. Laundry Katta collects only essential personal information required to provide our services. All personal information is stored securely and is not shared with third parties unless necessary to fulfill our services.
9. Prohibited Uses
Users are prohibited from using our services for any unlawful purposes or in violation of any laws or regulations. Misuse of our services may result in termination of services and/or legal action.
10. Limitation of Liability
Laundry Katta’s liability is limited to the cost of the service provided. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our services.
11. Governing Law
These Terms and any disputes related to our services will be governed by the laws of India. Any legal proceedings will be conducted in the jurisdiction of Pune or Bangalore.
12. Contact Us
If you have questions about these Terms and Conditions, please contact Laundry Katta’s customer support team at:
- Phone: 096862 72100
- Email: laundrykatta@gmail.com
- Office Address: Varthur Road,AECS,Munekolal, Whitefield, Karnataka 560066
By using Laundry Katta’s services, you agree to this Privacy Policy and our commitment to protecting your privacy. Thank you for choosing us for your laundry needs!
