Welcome to Laundry Katta. Your privacy is of utmost importance to us. This Privacy Policy outlines the ways in which we collect, use, share, and protect your information when you access our laundry and dry cleaning services in Pune and Bangalore. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect specific personal information to provide, maintain, and improve our services effectively. The types of information we collect include:
- Personal Information: Your name, contact details (address, phone number, email) for the purpose of scheduling pickups, deliveries, and to communicate updates on your orders.
- Service Information: Details related to your laundry preferences, garment care instructions, and any other special service requests to ensure tailored service.
- Payment Information: If you choose to make payments online, we collect billing details such as credit or debit card information, which are processed securely.
- Device and Log Information: We may collect technical data such as IP address, device type, and browsing patterns when you visit our website to enhance user experience and ensure site security.
2. How We Use Your Information
Laundry Katta utilizes your information solely for operational purposes, including:
- Order Fulfillment: To process your orders, coordinate pickup and delivery, and meet any special cleaning requirements.
- Customer Support: To respond to your inquiries, provide status updates on your order, and handle any service-related issues.
- Service Improvements: To refine our offerings by analyzing usage patterns and customer feedback, ensuring you receive quality and efficient services.
- Marketing and Promotions: We may send you offers, promotions, and updates about new services if you have opted to receive them. You can unsubscribe at any time.
3. Sharing and Disclosure of Information
Laundry Katta respects your privacy and is committed to protecting your data. We do not sell your information to third parties. Information may be shared only under these circumstances:
- Service Providers: We work with third-party vendors (such as payment processors and logistics providers) to complete transactions and deliver our services efficiently. These providers are only given access to the data necessary to perform their tasks.
- Legal Compliance: We may disclose your information to comply with legal obligations, such as court orders or regulatory requests, or to protect the rights and safety of Laundry Katta and its users.
4. Data Security
Laundry Katta implements security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted storage and secure data transmission for sensitive information such as payment details. While we take steps to protect your data, please be aware that no system is completely secure.
5. Retention of Personal Information
We retain your personal information only as long as it is necessary to fulfill the purposes for which it was collected or as required by law. After this period, data will either be securely deleted or anonymized.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you.
- Request Corrections to update any inaccurate information.
- Request Deletion of your data, subject to any legal obligations for data retention.
- Opt-Out of Marketing: You can choose not to receive promotional communications by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please reach out to our support team using the contact details below.
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and understand browsing behavior. You can disable cookies in your browser settings if preferred, but doing so may affect site functionality.
8. Policy Changes
Laundry Katta may update this Privacy Policy periodically to reflect changes in our practices or for legal or operational reasons. We will notify users of any significant changes via email or by posting an updated policy on our website.
9. Contact Us
For questions or concerns about this Privacy Policy or how we handle your data, please contact Laundry Katta’s support team:
- Phone: 096862 72100
- Email: laundrykatta@gmail.com
- Office Address: Varthur Road,AECS,Munekolal, Whitefield, Karnataka 560066
